Monday to Friday 9am - 6pm
Saturday 9am - 5pm
Sunday - Closed
Bank Holidays - Closed
Christmas Day, Boxing Day, New Year's Day, Easter Sunday: Closed
Placing Your Order
Our website is designed to help you through the purchasing process.
You can place your order online or over the phone at the same great price and we'll email a copy of your order request to you. By placing your order online or over the phone you agree to our terms and conditions
Payment / Delivery Information
We accept all major credit and debit cards including Visa, Mastercard, Maestro, and American Express* for delivery to the card registered address. If you need to deliver to a family or work address we can help, additional proof of identity will be required to help avoid malicious use of your card. We also accept PayPalIn order to ensure we can dispatch your goods as quickly as possible, credit and debit card payments are taken at the point of order.
If you prefer to pay by BACS transfer, please call us on 01423 206340
* Please note American Express can only be used for telephone orders and is subject to a 4% surcharge.
When do I need to order by?
Monday to Friday the cut-off time for next day parts orders to the UK Mainland is 4pm. Select Next Working Day during the checkout process. If you are purchasing a Configure to Order server, this has to be built and tested before shipping so usually requires an extra day.
In all cases ‘Next Day’ delivery is subject to cleared funds and stock availability. Next Day deliveries apply to UK Mainland addresses only, and are not available for larger items requiring a two-man delivery.
Deliveries can take place from 8am till 5pm, and Next Day delivery excludes weekends and bank holidays. If you have ordered IT equipment and have requested add on services such as a Pre Delivery Inspection, fitting of additional memory or a Recovery DVD, your order will be delayed and Next Day delivery means that your order will be dispatched on a premium delivery service when your configuration has been completed.
The majority of orders can be tracked online, however for some couriers we are unable to offer you tracking details. If this is the case and your delivery has not arrived by 5pm on the due delivery date, please contact us either by email or telephone.
PLEASE NOTE - All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must be report this to us within 48 hours of delivery.
Please track your order using the tracking information supplied. If you cannot find what you are looking for, please call or email us.
All orders are processed and shipped as quickly as possible. In instances where our stock is fully allocated we may ship direct from the manufacturers to you. If for any reason the product or promotion you’ve ordered is no longer available, or there’s been a price change, we will notify you within 5 days and offer a full refund, the option to pay the difference or choose an alternative. Order acceptance takes place upon dispatch of your products.
After Sales Service
At ADD, we operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.
Over 99% of our orders are handled perfectly & goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer's specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. At ADD we aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service
It is not always possible for us to provide you with the same level of technical expertise as the manufacturers, however we will always do our best to help find a solution to any problem.
*Technical support do not provide training, or setup assistance for PCs and Servers.
PLEASE CALL IMMEDIATELY TO REPORT DAMAGE
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. If damage is noticed at point of delivery the order can be refused and returned with the driver.
As with all new purchases, we understand that you will want to open and test your item as soon as it arrives. It's very important that you report any damaged, missing or incorrect items to us as soon as possible, preferably on the day of delivery. If this isn't possible we consider it reasonable that your items will have been checked and reported within 5 days. If you do not intend to use your goods immediately, please open and inspect them before storing, damage requests reported too late WILL be refused.
NOTE: Do not try to fit or use an item if it is damaged without calling for advice first. If you cause further physical damage by fitting an item you know to be damaged we may be unable to accept the item for return.
In order to help us resolve issues arising from these problems, please use our Online Returns Form within the first 5 days of delivery or expected delivery in case of non receipt. Outside of this period please call us to discuss further.
We understand that sometimes you will not be available to receive your goods. For all items our couriers will attempt redelivery once, after which you will be charged for any further redelivery attempts. If you have ordered a small item, it may then be left at your local post office for you to collect. For large items, if the courier has contacted you prior to delivery and you are not available to receive your goods, there will be a redelivery charge. Refused deliveries will be charged the return delivery fee to our warehouse.
Cancelling your Order
If you are a consumer based in the UK and not a business or organisation then this section applies to you.
We want you to be entirely happy with your purchases from ADD. If you change your mind after placing your order you can cancel at any time before the goods are despatched, regardless of the reason. There is no cost for cancelling your order before despatch.
You can also cancel your order within 14 working days from the day following delivery.
On rare occasions products may develop a fault. Our flexible no fuss policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimise the time you are without a working item.
All refurbished goods we sell to UK and European consumers have at least 6 months warranty unless stated otherwise.
Our policy for dealing with faulty items differs depending when the fault happens and applies only to goods sent to the UK, Channel Islands and Ireland.
For the purpose of making an enquiry or placing an order, our website may collect the following information. Your name and appropriate contact information including email address, address, telephone number, preferences and interests. We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system for internal record keeping.
We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may use the information to customise the website according to your interests. It is our policy never to sell or pass on your personal details to any other organisation; this includes your name, premises or e-mail addresses and the details submitted on the contact us form. ADD Ltd respect your privacy and ensure that the information you submit will only be used in accordance with business dealings between yourselves and ADD Ltd and no 3rd party unless we are legally obliged to do so.
We operate an opt-in policy for any Email addresses that are collected under normal business operation, this includes Email addresses submitted by the contact form and Email addresses collected via telephone and paper documentation completed by ADD Ltd and the Client. These Email addresses are added to our mailing list, where we will send our special offers and news. If you wish to unsubscribe please use the unsubscribe link at the bottom of the Email.
Cookies are small data files that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit ico.org.uk page for detailed guidance.
We operate an implied consent policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete our cookies having visited the site.
On our site you will see social media buttons. These enable users to share or bookmark the web pages. We use Linked In and Twitter In order to implement these buttons, and connect them to the relevant social networks and external sites; there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting our site, and the specific pages you are on, even if you don't click on the button if you are logged into their services. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
ADD Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
If you sign up to our latest offers we will send you promotional codes from time to time.
How to use the promotional code - At the basket page enter the code into the "promotional code" box and click "recalculate" this will add the discount which will be visible on your order. If the offer is a discount on delivery then the relevant discount is applied once a qualifying delivery method has been selected in the checkout process.
Terms and Conditions – Only one code per order. Codes are available for online use only unless otherwise specified. All codes have an expiry date and ADD Ltd reserve the right to cancel any order which abuses or exploits any promotional code. All codes are subject to change or termination at any time without prior notice.
All Companies and Organisations have a Duty of Care to ensure they process their Redundant IT Equipment in accordance with the WEEE Legislation, accurate record keeping is essential for compliance demonstrating an efficient sign over and asset reconciliation process. If you would like us to dispose of your old equipment, please call us to arrange.